By Pramila Ahuja
This book will help you to
Evaluate the role of constructive listening in resolving issues
Overcome barriers to interpersonal communication
Develop effective listening habits
Few people realise that listening is such a difficult process. Everyday we are faced with misunderstandings leading to serious conflicts because of our poor listening habits. The skill of listening has a crucial role in the areas of business, education and conflict resolution. This book is about listening efficiently and effectively enough to resolve conflicts.